At Noctua-Diem, we strive to provide you with the best quality products in the Health and Beauty field. Please contact us immediately at 1-888-885-1185, if you are unsatisfied with your order. We will do our best to answer your questions and ease your concerns. If you should need to return a product, please do so to the location where it was purchased (i.e. day spa, wellness center, retail location, website, etc).
We gladly accept returns on unopened items in their original condition, damaged items and on opened items that may have caused an allergic reaction*. Returned items can only be accepted within 30 days of original shipment date. Please enclose a copy of your receipt and note the reason for the return. We request you incur the cost of shipping the item back to us. Noctua-Diem cannot accept returned items if more than 25% of the product has been used. Your credit card will be refunded as soon as we receive your returned shipment. Please allow up to 30 days for your refund to be processed. Shipping charges are not refunded in the case of a return, exchange or credit.
*In the case of an allergic reaction to a product, we ask that you enclose your original packing slip noting which product caused the reaction and briefly describe your symptoms. This information will help us evaluate testing results on the product being returned.
Please complete the form below to request an RMA number.
Please send returns within 30 days of purchase to the following address:
Attn: Customer Return
1820 Grove Street
Ridgewood, New York 11385